Adjustments of Tour Schedules

Bespoke Tours Dunedin will strive to deliver the tour as described on our website or as agreed upon via email correspondence. However, we maintain the right to offer alternative destinations or activities if circumstances beyond our control arise.

Your tour schedule will be adhered to as closely as feasible; however, factors such as adverse weather, road conditions, or the availability of attractions may necessitate adjustments. In such instances, alternative destinations and activities of similar nature will be provided.

If circumstances under our control prevent us from conducting your tour (excluding acts of nature), you will receive a partial or full refund (as per refunds policy) depending on whether the tour has commenced or not.

​

Refunds Policy

Refunds for credit card transactions will be issued in New Zealand dollars for the original amount. Please note that currency conversions and associated fees, which are beyond Bespoke Tours Dunedin’s control, may apply. Refunds will be processed back to the credit card used for the initial purchase, subject to management discretion.

​

Cancellation/Reschedule of Vessel

If your vessel cancels or alters its arrival date, and we cannot accommodate your tour as a result, you will receive a refund of the tour cost minus any incurred expenses (typically credit card transaction fees). If your vessel reschedules its arrival and we can arrange the tour accordingly, there will be no extra charges. If the tour cannot be rescheduled for the new date, a refund will be offered according to our Cancellation of Vessel and Refunds policies.

​

Confirmation of Tour

Your booking will only be confirmed once the full payment has been received by Bespoke Tours Dunedin.

​

Cancellation Policy

• 60 days plus, prior to the tour departure date, 90% of the tour price is refundable.
• 31-59 days prior to the tour departure date, 75% of the tour price is refundable.
• 10-30 days prior to the tour departure date, 50% of the tour price is refundable.
• Less than 10 days prior to the tour departure date, no refund is made.
• If you fail to appear at the scheduled meeting place and time, or if you choose not to participate in the tour on the day, you will forfeit all fees paid for the tour.

​

Indemnity

As a participant on our tour, you agree to indemnify and hold harmless Bespoke Tours Dunedin, its agents, employees, and affiliates from any liabilities, damages, losses, or expenses incurred as a result of your participation, except in cases of negligence or wilful misconduct by Bespoke Tours Dunedin.

​

Liability

By participating in our tour, you acknowledge that Bespoke Tours Dunedin assumes no liability for personal injuries, accidents, delays, losses, or damages to property. Participants join the tour at their own risk and are responsible for their own health, safety, and belongings throughout the duration of the tour.

​

Vehicles

Our vehicle possesses an up-to-date Certificates of Fitness, and is comprehensively insured. It will be operated exclusively by a duly licensed driver. Passengers are responsible for using seat belts where provided.

Bespoke Tours Dunedin does not currently have wheelchair access vehicles and we request to be notified in advance when a booking is made if any of the persons have mobility or health issues that may limit their ability to participate on the tour.

Smoking or vaping is strictly prohibited in all our tour vehicles.

​

Return to Port

Our tours are scheduled to ensure timely return to the ship. If for any reason you are unable to reboard before the ship departs, Bespoke Tours Dunedin will assist in organising transfers to the next port of call. However, we are not responsible for any associated costs. Travel insurance covering such situations is recommended.